This Privacy Policy explains how Cosmic Maison collects, uses, and protects personal information when you visit or make a purchase from our online store. Cosmic Maison operates in Australia and is owned and operated by W enterprises, a company registered in the Netherlands (Registration Number: 97925934, VAT Number: NL005297675B87), with its registered address at Brugstraat 78, 6591 BE Gennep, Netherlands.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information to provide our products and services in a secure and efficient manner.

a) Information You Provide Directly

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Information submitted through our contact form

b) Payment Information
All payments are processed securely through Shopify’s payment infrastructure and approved third-party payment providers. Cosmic Maison does not store full credit card numbers. Payment data is encrypted and handled in accordance with Shopify’s security standards. For more information, please refer to the Shopify Privacy Policy and Shopify Terms of Service.

c) Automatically Collected Information
When you browse our website, certain information is collected automatically, including:

• IP address
• Browser type and device information
• Pages viewed and interaction data
• Date and time of access

2. How We Use Your Information
We use personal information for the following purposes:

• To process and fulfill orders
• To provide order confirmations and shipping updates
• To respond to customer service inquiries
• To improve website functionality and user experience
• To comply with legal and regulatory obligations
• To prevent fraud and maintain platform security

3. Legal Bases for Processing
Where applicable under Australian law and the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Performance of a contract (processing your orders)
• Compliance with legal obligations
• Legitimate business interests, such as fraud prevention and service improvement
• Your consent, where required (for example, marketing communications)

4. Cookies and Tracking Technologies
Our store uses cookies and similar tracking technologies provided by Shopify and third-party services to enhance functionality, analyze traffic, and improve performance.

You can manage cookie preferences through your browser settings. For more information about how Shopify uses cookies, please refer to the Shopify Cookie Policy.

5. Sharing of Personal Information
We share personal information only when necessary to operate our business, including:

• Shopify (our e-commerce platform provider)
• Payment processors
• Shipping and logistics partners
• IT and website service providers
• Legal or regulatory authorities, when required by law

All service providers are required to handle personal data securely and only for the purposes specified by us.

6. International Data Transfers
As Cosmic Maison is owned by a company based in the Netherlands and serves customers in Australia, your personal information may be processed or stored outside your country of residence. Where such transfers occur, appropriate safeguards are implemented to ensure compliance with applicable data protection laws.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights
Depending on your location, including under the Australian Privacy Act and the GDPR, where applicable, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request the deletion of your data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us using the details below.

9. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. While no online system can guarantee absolute security, we use industry-standard safeguards provided by Shopify and trusted service providers.

10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@cosmicmaison.com
Phone: +31626016159
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The updated version will be published on this page with immediate effect.