Key Details

• Order Cut-Off Time: 4:00 PM AEST
• Processing Time: 1–2 days (Monday to Friday)
• Package Transit Time: 4–6 days (Monday to Friday)
• Total Delivery Time: 5-8 business days
  
• Free Delivery: Available on all orders to Australia

Shipping Process
Once your order is placed, you will receive a confirmation email containing tracking information to notify you that processing has started. Orders are generally processed within 1–2 days (Monday to Friday). Package transit time is estimated to take 4–6 days (Monday to Friday). The total delivery time takes 5-8 business days.
We offer free shipping for all orders delivered to Australia.

Potential Delays
If the total delivery time has passed and your order still hasn't arrived, allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

Order Cancellations
If you need to cancel your order, reach out to us at info@cosmicmaison.com as soon as possible. We’ll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.

Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please send a photo and details to info@cosmicmaison.com. We’ll make arrangements to send you a replacement or the correct item as soon as possible.

If you need any assistance or have a question, our team is here to help. Feel free to reach out through any of the contact options provided below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@cosmicmaison.com
Phone Number: +31626016159
Contact Form: Open Contact Form