Return and Refund Policy

We want you to be happy with your purchase. If something isn’t quite right, here’s how returns, refunds, and exchanges work for orders shipped to Australia.

Important Information:

Return Window: 30 days from the delivery date
Restocking Fee: None
Refund Timeline: Processed within 7 days after we receive and inspect your return
Return Shipping Costs: Customer is responsible for return shipping costs
Exchanges: It is possible to exchange products

Return Requirements You can return items within 30 days from the delivery date. To initiate a return, please contact us at info@cosmicmaison.com. Items must be unused and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.

How to Return an Item:

Step 1 – Contact Us:

Email info@cosmicmaison.com with your order number and reason for the return. Returns without prior approval will not be processed.

Step 2 – Follow Our Instructions:

Once your return is approved, we’ll provide you with the necessary shipping details and return instructions.

Step 3 – Package Carefully:

Pack the item securely to avoid damage during transit.

Note:

Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will issue a refund to your original payment method. This process typically takes up to 7 days after we receive and inspect your return. No restocking fees will be applied.

Exchanges

If you would like to exchange an item, please contact us at info@cosmicmaison.com with the details of your request. We'll assist you with the exchange process.

Order Cancellations

If you need to cancel your order, reach out to us at info@cosmicmaison.com as soon as possible. We'll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.

Items Damaged or Incorrect?

If your order arrives damaged or incorrect, please send a photo and details to info@cosmicmaison.com. We'll make arrangements to send you a replacement or the correct item as soon as possible.

If you need any assistance or have a question, our team is here to help. Feel free to reach out through any of the contact options provided below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@cosmicmaison.com
Phone Number: +31626016159
Open Contact Form

Cosmic Maison is owned and operated by W enterprises, a company based in the Netherlands.

Registration Number: 97925934
VAT Number: NL005297675B87

Address:
Brugstraat 78, 6591 BE Gennep, The Netherlands